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Refund Policy
At EpoxiArt, we pride ourselves on the quality and craftsmanship of our products. We understand, however, that there may be times when you need to return an item. Our refund policy is designed to be transparent and fair, ensuring that your experience with us is nothing short of satisfactory.
Custom-Ordered Bottles
For custom-ordered bottles, a deposit is required at the time of order. This deposit is non-refundable to cover the cost of materials and labor invested in starting your unique piece. Should you decide to cancel your order after work has commenced, we offer a 50% refund of any amounts paid beyond the initial deposit.
Stock Bottles
Bottles purchased from our existing stock can be returned within 15 days of delivery for a full refund. The items must be returned in their original condition and packaging. Please contact us at epoxiart@outlook.it to initiate the return process.
Stock Tables
Tables that are purchased directly from our inventory are eligible for returns within 15 days of delivery. To ensure a smooth return process, items must be in their original state, without any damage or alterations. Please reach out to us to discuss the return, and we will guide you through the steps.
Custom Tables
Custom tables are made to order according to your specifications. Due to the personalized nature of these pieces, if you wish to cancel your order after production has started, we can offer a 50% refund of the total purchase price. We encourage open communication during the design process to ensure your custom table meets your expectations.
How to Initiate a Return
- Contact us at epoxiart@outlook.it or call 348 939 8751 within the applicable return period.
- Provide your order number and the reason for the return.
- Wait for our team to provide instructions on how to proceed with the return.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately with photographic evidence. We will prioritize resolving such issues, either through repair, replacement, or a full refund.
Contact Us
For any questions regarding our refund policy or to discuss a potential return, please don’t hesitate to contact us. Our team is dedicated to ensuring your satisfaction and will work diligently to address any concerns you may have.
Thank you for choosing EpoxiArt. We are committed to providing you with high-quality, artisan-crafted pieces that you will love for years to come.